Consumer Safety Watchdog: STOP Using Samsung Device Immediately
The Consumer Product Safety Council (CPSC) says users should turn them off and stop using or charging them.
In a statement, the CPSC said they were "urging all consumers who own a Samsung Galaxy Note 7 to power them down and stop charging or using the device." The release also stated "Lithium-ion batteries pack a lot of power into a small package. When these batteries overheat and burst, the results can be serious."
Samsung and the CSPC are working together on a recall, with specifics not yet announced. The CSPC says the phones should be turned off because some of the phones have caught fire during normal usage, and not just during charging.
Samsung also sent out a statement on Friday that announced they're working with the CSPC on "battery cell issues related to the Galaxy Note 7." Samsung has also advised customers to turn them off.
The president of Samsung Electronics America, Tim Baxter, said via the statement, "We are asking users to power down their Galaxy Note 7s and exchange them now. New Note 7 replacement devices will be issued to exchange program participants upon completion of the CPSC process. In the interim, consumers can return their Note 7 for another device."
Earlier Friday, the US Federal Aviation Administration warned passengers not to turn on or charge Note 7's on airplanes or to put them in checked baggage.
Samsung says you can reach out to your original point of purchase to exchange the Note 7, or call 1-800-SAMSUNG.